I think I need to protect the pharmacy because I'm not sure if this customer experience was above and beyond, or if it was right, so I will not reveal the name.
On Monday I had to get a refill of my ADHD medicine, and the way you have to do it is go to the doctor, get the written prescription and take it to the pharmacy to get it filled. I think it has something to do with it being an amphetamine, and they don't want just anyone to get it. It can be an annoying process, but it has to be done. I went to the pharmacy to get the prescription filled and had to wait because the girl said that the pharmacist was on her lunch break, and that's cool I can just shop around the store. Well, I had Little Princess with me so it got to be pretty annoying trying to keep up with her and keep her quiet, and wait on the medicine. When it got to the time when my meds are ready I was just ready to go.
Yesterday morning, on Tuesday, I opened my medicine bottle to take my daily pill and they didn't look right, they were blue instead of orange, so I was scared to take them. I knew that I would have to return them to the pharmacy and get the correct prescription, but I was really scared to, what if I looked like a drug seeker? I knew that the pharmacy opened at 9, so I got myself and LP ready and headed off to get this whole mess straightened out. I still had the original packaging and receipt, so I felt like I should be safe, if they didn't fill it then I may have to go to my doctor's office and get another prescription, oh what a nightmare I was sure this was going to take all day.
We got to the store and to the pharmacy to where I waited my turn to talk to the pharmacist and I gave her the whole bag with the receipt, and the pills and the patient education thing, and I told her that I got these yesterday, but they aren't orange like they should be, and she took them from me and said, "I'll get this figured out for you, no problem." Little Princess then had to use the potty, so I told the pharmacist that I'll be right back, and she even showed me a restroom that was right next to the pharmacy so I didn't have to go to the front of the store. We eventually get back to the pharmacy counter, and the pharmacist gave me the bag with the correct medicine, she appologized for the mistake (apparently they have a new intern), and she credited me the whole amount for the medicine!
Great customer service, that's all I'm after. :)
1 comment:
I dont know if it is state or federal law, but I think we get the same medicine and my doctor will mail it to me every month on the 1st so i don't have to go to his office. For five months anyway the sixth month i have to go in.
Might want to ask.
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